Refund policy
boldprintscompany.com is operated by Bold Prints LLC.
All products are made to order and final sale
Every Bold Prints Co. product is produced or prepared specifically for you after you place your order, including items that use one of our existing designs. For this reason, all sales are final.
We do not accept returns or exchanges for reasons such as:
- changing your mind or no longer wanting the item
- ordering the wrong size, color, product or option
- entering an incorrect name, spelling or personalization detail
- disliking a personalization or design you approved
Damaged, defective or incorrect orders
We will work with you to make it right if:
- your item arrived damaged
- your item has a manufacturing defect
- you received the wrong item
- your personalization contains an error made by Bold Prints LLC
Please email info@boldprintscompany.com within 7 calendar days of delivery with your order number and a description of the issue. When needed to evaluate a claim, we may ask for photos of the item and its packaging.
After reviewing your claim, we will provide an appropriate resolution, which may include a replacement, a remake, or a full or partial refund, depending on the circumstances.
Please do not send items back unless we ask. If a return is needed, we will email you instructions.
Because every item is handmade, minor variations in engraving placement, color and finish are normal and are not defects.
Cancellations
Work on your order begins as soon as it is placed, and materials may be purchased, reserved or prepared specifically for you. For this reason, orders cannot be canceled once they are placed. This does not affect the shipping-delay rights described below or any right you have under applicable law.
Personalization details and proofs
Please review all personalization details carefully before checking out. If a design proof is provided, you are responsible for reviewing spelling, names, colors, sizes, personalization details and the design before approving it. Once a proof is approved, changes are not accepted. Laser engraving is permanent.
If we cannot ship within our stated production time
Our stated production time is 5–10 business days before shipment. If we become aware that we cannot ship your order within that time, we will notify you before that time expires and provide a revised shipping date. You may then consent to the delay or cancel the unshipped order for a prompt full refund, as provided by the FTC Mail, Internet, or Telephone Order Merchandise Rule. This applies only to delays before shipment, not to carrier transit delays after your order ships.
Refunds
Approved refunds are issued to your original payment method. Your bank's processing time may vary.
Lost or delayed shipments
See our Shipping Policy.
Your legal rights
Nothing in this policy limits any rights you have under applicable law that cannot be waived or excluded.