Shipping policy
Production time (before shipment)
Every order is made to order. Please allow 5–10 business days for production before shipping. Business days are Monday–Friday, excluding weekends and US federal holidays. Production time is separate from carrier transit time.
Transit time (after shipment)
| Destination | Standard | Expedited |
|---|---|---|
| Contiguous US and Washington, DC | 3–5 business days | 1–3 business days |
| Alaska and Hawaii | 5–8 business days | 2–4 business days |
Transit times are carrier estimates and are not guaranteed. Expedited shipping speeds up transit only; it does not shorten production time. Shipping charges are calculated and shown at checkout.
Where we ship
We currently ship to the 50 US states and Washington, DC. Puerto Rico, US territories and APO/FPO/DPO addresses are not available at checkout at this time. International shipping is not currently available.
Orders over 16 lb
Orders over 16 lb cannot be shipped through automatic checkout. Please email info@boldprintscompany.com for a shipping quote.
Tracking
When tracking is available, we will email it to you once your order ships.
Delays before shipment
If we cannot ship within our stated production time, we will notify you and provide a revised shipping date. You may then consent to the delay or cancel the unshipped order for a prompt full refund, as described in our Return and Refund Policy.
Delays after shipment
Once your order has been handed to the carrier, delivery depends on the carrier. Carrier transit delays can occur for reasons outside our control, such as weather, volume or service disruptions. We do not issue refunds for carrier transit delays on orders we shipped within our stated production time.
Shipments that appear lost
If your tracking has stopped updating and your shipment appears lost rather than delayed, email us. We will investigate with the carrier and determine the appropriate resolution once the status of the shipment is known.
Package marked delivered but not received
Please check around your property and mailbox, and with neighbors or household members, and allow one business day in case the carrier scanned the package early. Then email us within 7 calendar days of the delivery scan. We will help you file a claim with the carrier and review your situation.
Incorrect address
Please make sure your shipping address is complete and accurate. If a package is returned to us because the address provided was incorrect or incomplete, additional shipping charges may apply before we reship it.
Our errors
If we ship the wrong item or make a fulfillment error, we will correct it at no cost to you.
Damaged items
See our Return and Refund Policy.
International Customs & Import Fees
International orders may be subject to customs duties, import taxes, VAT, GST, and other fees imposed by the destination country. These charges are not included in our product prices or shipping rates unless explicitly stated at checkout.
Any applicable customs duties, import taxes, and additional import-related fees are the responsibility of the buyer and may be collected by the carrier or local customs authorities before or upon delivery.
Bold Prints Co. is not responsible for delays caused by customs processing. We recommend checking your country's import regulations and potential fees before placing an order.